OFFICIAL DALZO RETURN & REFUND POLICY
Effective Date: July 24, 2026
DALZO is committed to providing high-quality athletic products, coaching services, training programs, educational resources, and customer support.
This Return & Refund Policy explains the rules that apply to DALZO products, coaching services, recurring payments, digital products, cancellations, exchanges, and refunds.
By purchasing a DALZO product or service, you agree to this policy and the DALZO Terms & Conditions.
APPAREL AND MERCHANDISE RETURNS
Eligible apparel and merchandise may be returned within 14 calendar days after the date of confirmed delivery.
To qualify for a return, the product must be:
Unworn
Unwashed
Unused
Free from stains, odors, pet hair, deodorant marks, or other signs of wear
In its original condition
Returned with original tags and packaging when provided
Accompanied by valid proof of purchase
DALZO reserves the right to reject a return that does not satisfy these requirements.
Products returned after the 14-day return period are not eligible for a refund or exchange unless otherwise required by law.
NONRETURNABLE PRODUCTS
The following products are generally final sale and are not eligible for return or exchange:
Customized or personalized products
Products made specifically for an individual customer
Gift cards
Downloaded or accessed digital products
Final-sale or clearance products
Products damaged after delivery
Products that have been worn, washed, altered, or used
Products missing required tags or original components
Hygiene-sensitive products identified as final sale on the applicable product page
A final-sale designation does not prevent a customer from contacting DALZO regarding a defective, damaged, or incorrect product.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
Customers should inspect their order promptly after delivery.
If a product arrives defective, damaged, or different from what was ordered, contact DALZO within 14 calendar days after delivery.
The request should include:
The order number
A description of the issue
Clear photographs of the product
Photographs of the packaging when relevant
Any other information reasonably requested by DALZO
After reviewing the request, DALZO may provide an appropriate resolution, including:
A replacement
An exchange
Store credit
A repair when appropriate
A refund to the original payment method
DALZO will cover reasonable return-shipping expenses when DALZO confirms that the customer received a defective, damaged, or incorrect product.
Normal wear, damage caused by misuse, improper washing, accidents, alterations, or failure to follow product-care instructions is not considered a manufacturing defect.
REQUESTING A RETURN
Before sending a product back, contact DALZO to request return authorization and shipping instructions.
Include:
Your name
Your order number
The product being returned
The reason for the return
Relevant photographs when applicable
Do not send products to DALZO without first receiving return instructions.
DALZO is not responsible for products sent to an incorrect address, returned without authorization, or lost during unauthorized return shipping.
Return requests may be sent to:
RETURN SHIPPING
Customers are generally responsible for return-shipping costs when returning an eligible product because of:
Incorrect sizing selected by the customer
Personal preference
A change of mind
Another reason not caused by DALZO
Original shipping charges are nonrefundable unless:
DALZO shipped an incorrect product
The product arrived defective or damaged
DALZO canceled the order
A refund is otherwise required by law
Customers should use a trackable shipping method when returning merchandise.
DALZO is not responsible for return packages that are lost, stolen, damaged, or not delivered to the authorized return location.
EXCHANGES
Eligible products may be exchanged within the 14-day return period, subject to product availability.
DALZO cannot guarantee that a requested size, color, style, or replacement product will remain available.
If the requested replacement is unavailable, DALZO may provide:
A refund
Store credit
An alternative product selected with the customer’s approval
Customers are generally responsible for shipping expenses associated with ordinary size or preference exchanges.
DALZO will cover reasonable shipping expenses when an exchange is required because DALZO sent a defective, damaged, or incorrect product.
REFUND PROCESSING
DALZO will inspect returned products before approving a refund.
If approved, DALZO will initiate the refund to the original payment method. Unless a different timeframe is communicated, DALZO will generally initiate an approved refund within five business days after inspecting the returned product.
Banks, credit-card issuers, payment processors, and financial institutions may require additional time to post the refund to the customer’s account.
DALZO does not control payment-processor or bank processing times.
Refunds will not be issued in cash or sent to a different payment method unless required or approved because the original payment method is unavailable.
REFUSED AND UNDELIVERABLE PACKAGES
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned to DALZO because of:
An incorrect or incomplete address
The customer’s failure to collect the package
Refusal of delivery
An unsuccessful delivery caused by customer-provided information
DALZO may deduct the original shipping cost, return-shipping cost, or other reasonable carrier charges from any approved refund.
DALZO may require additional shipping payment before resending an undeliverable order.
LOST OR STOLEN PACKAGES
Contact DALZO promptly if tracking information shows an order as lost or if the package has not arrived within a reasonable period after its expected delivery date.
DALZO will make reasonable efforts to assist with legitimate carrier claims.
DALZO is not responsible for packages that are lost or stolen after confirmed delivery to the shipping address provided by the customer, except where otherwise required by law.
Customers should ensure that the delivery location is accurate and reasonably secure.
PREORDERS AND DELAYED ORDERS
Estimated preorder, processing, and shipping dates are estimates unless DALZO expressly guarantees a specific date in writing.
If DALZO cannot ship an order within the timeframe communicated at purchase, DALZO may provide:
A revised estimated shipping date
An opportunity to accept the delay
An opportunity to cancel the affected order
A refund when required
If DALZO cancels an order before shipment, the amount paid for the canceled order will be refunded to the original payment method.
CUSTOM TRAINING AND COACHING MATERIALS
Custom training programs, individualized coaching recommendations, assessments, schedules, and related materials require time and preparation specific to the client.
Once DALZO has begun preparing or delivering custom services or materials, the associated payment is generally nonrefundable.
Refunds will not ordinarily be issued for:
Completed custom programs
Partially completed custom programs after work has begun
Delivered training schedules
Completed assessments
Coaching recommendations already prepared
Services already performed
A client’s decision not to follow or use the delivered program
This section does not limit any cancellation or refund right that cannot legally be waived.
COACHING SESSIONS AND APPOINTMENTS
Individual coaching sessions, consultations, calls, and assessments may be rescheduled when the client provides at least 24 hours’ notice.
Appointments canceled with less than 24 hours’ notice may be forfeited.
Missed appointments and no-shows are not eligible for a refund and may result in the loss of the scheduled session.
DALZO may permit an exception for emergencies or other significant circumstances, but an exception is not guaranteed.
If DALZO cancels a scheduled appointment, DALZO will provide an opportunity to reschedule the appointment or another appropriate resolution.
MONTHLY COACHING SERVICES
Unless different terms are clearly disclosed and agreed to in writing, recurring DALZO coaching is billed month to month.
Each monthly payment covers access to the applicable coaching service during the corresponding billing period.
Monthly coaching may include preparation, programming, communication access, plan adjustments, assessments, reviews, and other work performed by DALZO throughout the billing period.
Failure to use all available coaching features, communications, sessions, or materials does not automatically qualify the client for a refund or credit.
CANCELING MONTHLY COACHING
Monthly coaching continues to renew until canceled.
Clients may cancel using the same method used to enroll or through another cancellation method provided by DALZO, including written notice sent to:
To prevent the next scheduled payment, DALZO must receive the cancellation request before the next billing date.
Cancellation stops future renewal charges after it becomes effective.
Canceling does not automatically provide:
A partial refund
A prorated refund
A credit for unused days
A refund for services already delivered
A refund for the current billing period
Refunds may still be provided when required by law or expressly approved in writing because of a DALZO billing or service error.
COACHING PACKAGES
When DALZO offers a coaching package containing multiple sessions or services:
Completed sessions are nonrefundable.
Work already performed is nonrefundable.
Unused sessions may be rescheduled only according to the package terms and coach availability.
Sessions may be subject to an expiration date disclosed at purchase.
Packages may not be transferred, resold, shared, or redeemed for cash.
Missing an appointment may result in the loss of that session.
Canceling a package does not automatically entitle the client to a refund.
Any terms specifically provided with the coaching package will supplement this policy.
DIGITAL PRODUCTS
Digital products include:
Training guides
Downloadable programs
Templates
Videos
Educational materials
Digital documents
Online resources
Other electronically delivered content
Digital products are generally nonrefundable after:
The download has been delivered
Access has been granted
The material has been opened or accessed
A unique access link or login has been provided
Contact DALZO if a technical issue prevents access to a purchased digital product.
DALZO will make reasonable efforts to restore access, replace the file, or correct the technical issue.
GENERAL NUTRITION AND WELLNESS RESOURCES
General nutrition, athletic-fueling, habit, and wellness resources are educational materials and do not constitute medical care or medical nutrition therapy.
Downloaded or delivered nutrition and wellness resources are subject to the same refund rules as other digital products.
Custom educational materials prepared specifically for a coaching client are subject to the custom coaching and training-material provisions of this policy.
DUPLICATE PAYMENTS AND BILLING ERRORS
Contact DALZO promptly regarding:
Duplicate charges
Incorrect charges
Unauthorized charges
Processing mistakes
Continued billing after a properly submitted cancellation
DALZO will review the available payment and account records.
Confirmed duplicate payments, DALZO billing errors, and other amounts collected by mistake will be corrected or refunded as appropriate.
Submitting false disputes or unauthorized chargebacks may result in suspension or termination of services or accounts.
Nothing in this section limits a customer’s lawful rights regarding payment disputes.
PROMOTIONAL CODES AND DISCOUNTS
Promotional codes, discounts, and special offers:
Must be used within the stated promotional period
Cannot ordinarily be applied after an order has been completed
Cannot be exchanged for cash
Cannot be combined unless expressly permitted
May be limited to specific products, services, or customers
If an eligible returned product was purchased at a discount, the refund will be based on the amount actually paid for that product.
CANCELLATIONS BY DALZO
DALZO may cancel an order or terminate a service because of:
Product unavailability
Pricing or listing errors
Suspected fraud
Failed payment
Customer harassment or abuse
Unsafe coaching participation
Violation of DALZO policies
Circumstances outside DALZO’s reasonable control
If DALZO cancels an order before fulfillment, DALZO will refund the amount paid for the canceled product.
If DALZO terminates a coaching service, any refund will depend on the reason for termination, services already delivered, work already performed, and applicable law.
Termination for customer misconduct, nonpayment, fraud, harassment, or policy violations may not qualify for a refund.
POLICY ABUSE
DALZO may reject a return, restrict future purchases, or terminate an account when there is evidence of:
Return fraud
Wardrobing or temporary use of products
Repeated false damage claims
Altered proof of purchase
Abuse of promotional offers
Unauthorized chargebacks
Other dishonest or abusive activity
DALZO will not deny rights that customers are entitled to exercise under applicable law.
CHANGES TO THIS POLICY
DALZO may update this Return & Refund Policy.
Updates will be posted on the DALZO website with a revised effective date.
The policy in effect at the time of purchase will generally govern that purchase unless a later change is required by law or is more favorable to the customer.
CONTACT DALZO
Questions regarding returns, exchanges, billing, cancellations, coaching services, or refunds may be directed to:
DALZO
Email: info@dalzoco.com
Website: www.dalzoco.com
